Return & Refund Policy

Return & Refund Policy

At , customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

  • You may request a return within days – usually 7–14 days] of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers).

  • Personal care items (e.g., hygiene products, cosmetics).

  • Customized or personalized products.

  • Items marked “Final Sale” or “Non-Returnable.”

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (wrong or defective product).

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange your product, please contact us before sending it back.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.

7. Contact Us

To start a return, exchange, or refund request, please contact us at:

Business Name:  shopmartz LLC
Contact: +17607732337
 Email: support@shopmartz.store
Address: 74854 Velie Way #1, Palm Desert, California 92260, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)