Shipping Policy

we aim to deliver your orders quickly and securely. Please review our shipping policy to understand how we process and deliver your products.

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Time

Domestic Shipping Within : Estimated delivery time 3–7 business days.
International Shipping: Estimated delivery time 7–21 business days, depending on destination and customs clearance.
Shipping charges are calculated at checkout based on order weight, location, and shipping method.

3. Order Tracking

All shipped orders include a tracking number.
Customers can track their order status directly through the carrier’s website.

4. Shipping Locations

We currently ship to [list countries/regions you ship to].
If your location is not available at checkout, please contact us at support@shopmartz.store

5. Delays & Responsibilities

Delivery times are estimates and may vary due to factors outside our control (e.g., customs delays, weather conditions, courier issues).
We are not responsible for lost or stolen packages after successful delivery.

6. Customs & Duties (International Orders)

International orders may be subject to customs fees, taxes, or duties imposed by your country.
These charges are the responsibility of the customer.

7. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.
We are not liable for delays or lost packages due to incorrect or incomplete addresses.

8. Contact Us

If you have any questions regarding shipping, please contact us:

Business Name: shopmartz LLC
Contact: +17607732337
Email: support@shopmartz.store
Address: 74854 Velie Way #1, Palm Desert, California 92260, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)